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Library Assistant, After Hours (G049-18MA)

Library, Research, Academic and Enterprise

We’re looking for a dependable, energetic and service oriented Library Assistant to join our part-time team in a permanent role that corresponds with the academic Year.

Location:Palmerston North
Term:Permanent
Grade:Grade C
Salary:$32,718 - $48,467 pa (paid pro rata)
Applications close:11:45 p.m. on 28 February 2018

Position overview

Kia hiwa ra! Kia hiwa ra!
E nga mana e nga reo e nga karangatanga maha tena koutou katoa. Kei te watea tenei turanga ki Te Putanga ki Te Ao Mātauranga ki Te Kunenga ki Purehuroa.

Ko nga korero e whai ake nei he korero e pa ana ki te turanga watea.

We’re looking for a dependable, energetic and service oriented Library Assistant to join our part-time team. As you’ll be assisting Library customers by answering queries and providing help and support from the service point, you will have excellent customer service and communication skills, be able to perform routine tasks quickly and accurately and will work well in a busy team-based situation as well as independently. You will also have excellent computer and IT skills to support customers in the use of digital equipment such as printers and scanners.

These are permanent, academic year only positions. The usual hours of work are rostered:
• one 5-hour day shift Monday – Friday (usually worked 11:00 a.m. – 4:00 p.m.)
• one 5 ½ - hour night shift (6:00 p.m. – 11:30 p.m.), worked Monday to Thursday (or 3:30 p.m. – 9:00 p.m. on Friday)
• one 6-hour weekend shift (worked either 9:00 a.m. – 3:00 p.m. or 3:00 p.m. – 9:00 p.m.)

The ability to vary these hours by swapping shifts or working additional hours is essential, especially the evening and weekend shifts. The ability to be able to join the weekend roster and work weekend hours over the summer semester would be an advantage. As a member of the library team, you will be required to undertake varying duties, which may include standing for extended periods and shelving books at low or high levels – to succeed in this role you, will require a reasonable level of physical fitness.

These positions will include working on statutory or University holidays if the normal working day falls on a statutory or University holiday, unless the Library is closed on those days; the actual hours worked on this day may vary.

Job description

Purpose statement

To assist in the provision of quality lending and information services to library clients and support the operation of the Library.

Responsible to

Head of Lending Services

Key accountabilities

Service Point and Lending Services
1. To proactively welcome Library users and provide help in using the Library’s resources, including information and directional support to clients (such as locating items on the shelf), within training and experience levels and according to Referral Guidelines.

  1. To provide routine assistance to users of the Information Commons, specifically with logging on, Wi-Fi, printing (including copying and scanning help) and basic help with using computer applications.

  2. To provide a client service that includes circulating material to clients and other sites, preparing materials for re-shelving, re-shelving items, shelf-checking and shelf-tidying.

  3. To report critical system failures, ensure that Library equipment is functioning and supported and that the zone is well maintained.

  4. To carry out the Library’s opening and closing procedures, when applicable, follow expected Health & Safety standards and to be responsible for the evacuation of the building if required.

  5. To participate in and contribute to meetings and projects as required and actively support fellow team members.

  6. Undertake other duties as required to support the efficient and effective operation of Client Services.

  7. Be prepared to share in other Library duties, recognising that not all duties will be performed by all team members during each year.

Person specification

Qualifications

NCEA Level 2 or equivalent (minimum qualification).

Experience

  • Experience working in a busy client focused environment.

Personal attributes and behaviours

• Strong customer service orientation
• Accuracy and attention to detail
• Excellent organisational and time management skills
• Excellent communication skills (oral, written and listening)
• Ability to work well both independently and in a team environment
• Uses initiative, good judgement and creative thinking to problem solve
• Able to relate to and communicate with people from different cultures
• Good keyboard skills and knowledge of standard computer applications (e.g. Microsoft Office)
and the ability to troubleshoot basic printer errors
• Ability to cope with physical demands of the job
• Punctuality, reliability and dependability
• An understanding of, and commitment to, the Treaty of Waitangi

Additional Pre-employment Checks

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