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Digital Service Support Analyst (POD_IRM_043_04/18)

Information and Records Management, People and Organisational Development

Are you a talented IT support analyst with a long trail of happy Office365 or SharePoint users who thought you made IT seem simple? Are you interested in providing deployment services for information and document management solutions with the use of SharePoint-related technology? If so, then we have an opportunity that is tailor-made for you!

Location:Palmerston North
Grade:Grade G
Salary:$57,806 - $82,182 pa
Applications close:11:30 p.m. on 31 May 2018

Position overview

Massey University's Information & Records Management (IRM) team provides national shared services by developing and implementing enterprise-wide information and records management programmes that enable all Massey staff to effectively manage information and records, to support the goals of the University.

We’re at an exciting stage of transforming our SharePoint-based EDRMS solution onto IRM Digital Workplaces for the University. The IRM Digital Workplaces are provided through Microsoft Teams/SharePoint Online within Office365 with the integration use of essential recordkeeping tools, and serve as the recordkeeping compliance solution for the effective management of electronic documents and information of the University.

We are looking for a skilled and outcomes-focused individual who has proven experience in SharePoint user knowledge and provision of customer support services in a large organisation. This role will provide you with lots of opportunities to apply and extend your knowledge and skills in SharePoint and its associated technology.

You will join a dedicated and friendly team that is keen to maximise the business benefits by modelling a culture of high-quality information and records management practices across the University. Although this position is based in Palmerston North, you’ll be providing customer support and site deployment services for all users among our three campuses (inc. Albany and Wellington) via the University’s digital communication tools.

To be successful in your appointment you will have;

3+ years supporting SharePoint/ IT users, preferably in a company using Office365 or SharePoint 2013/2016
Technical specialism in information management systems and experience in EDRMS system administration, preferably in a large organisation
Knowledge in information management and recordkeeping standards to assist business adoption of IRM best practice ( Familiarity with the Public Records Act 2005 an advantage)
Strong troubleshooting and critical thinking skills
Customer focus with a flexible and responsive approach
If this sounds like you and you’re passionate about providing high-quality SharePoint-based customer support services, we want to hear from you.

This recruitment process is being managed on behalf of Massey University by erecruiT, our new recruitment software.

Click here for more information about this position, and to find out how to make an application.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey