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You will apply your innovative operational management approach, staff leadership and collaborative skills to the delivery of world class service operations for Massey University. With your drive for excellence our core student administrative operations will perform effectively, make a positive contribution to students’ engagement with the University and align closely with other University functions.
|Salary:||$81,059 - $108,873 pa|
|Applications close:||11:45 p.m. on 29 May 2018|
Massey University is in the top 2% of universities globally. We believe the future knows no bounds and we’re here to help you find your potential. With campuses in Auckland, Wellington Palmerston North and Distance learning, students can study where and when it suits them.
We are seeking a dynamic leader who will manage Massey University’s student administrative operations to make a distinctive contribution to our students’ experience. You will apply your innovative operational management approach, staff leadership and collaborative skills to the delivery of world class service operations for Massey University. With your advanced management knowledge and drive for excellence, Massey University’s core student administrative operations will perform reliably and effectively, make a positive contribution to students’ engagement with the University and align closely with other University functions. You will be responsible for the excellent service outcomes achieved by the University's domestic student admissions, enrolments, assessments, student information, study resources, academic records and graduation processes.
The student administrative operations are based primarily on the University’s Turitea campus in Palmerston North, and also serve the Auckland and Wellington campuses as well as distance students across NZ and around the world. These operations underpin our teaching, students’ contractual engagement with the University and the integrity of academic records data.
To be successful in appointment you will have a proactive, collaborative leadership style and be able to positively influence change in a client driven environment. You will apply your outstanding people skills, service leadership and innovative relationship management approach to the delivery of world class administrative services for the University community.
The location for this appointment is Palmerston North, a great place to live, to work and to enjoy what the lower North Island has to offer.
To manage the University’s core student administrative operations of domestic admissions, enrolments, assessments, student information, study resources, academic records and graduation processes so that services are delivered effectively, are innovative, well aligned with other University functions, compliant with policies and regulations and are well regarded by students and stakeholders.
Director Student Administration
Tertiary qualification preferred (relevant areas include Management, Service Operations, Business Information Systems and the like).
Significant management experience in large scale service operations using enterprise database systems.
Management of staff and operations in a service industry setting.
Application of service improvement methodologies.
Familiarity with tertiary education sector an advantage.
Knowledge of tertiary programme structures and principles an advantage
Strong organisational skills and the ability to manage resources effectively.
Strong analytical skills
Excellent negotiation skills and the ability to establish and maintain effective collaborative networks.
Strong interpersonal skills and demonstrated ability to coach, mentor and develop staff.
Ability to think and plan strategically and to develop policy recommendations.
Ability to develop and apply quality assurance processes and measures.
Ability to analyse data and situations, solve problems and implement appropriate solutions.
Requirement to pass a Criminal and Traffic Convictions (Security) Check performed by the Ministry of Justice
Requirement to pass a Credit History Check performed by Veda Advantage Personal Information Services. In addition, there is a requirement to pass a 'No Asset Procedure (NAP)' Credit History Check performed through the Insolvency and Trustee Service, Ministry of Economic Development.