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Manager Student Administrative Operations (G156-18CA)

Student Administration, Operations, International and University Registrar

You will apply your innovative operational management approach, staff leadership and collaborative skills to the delivery of world class service operations for Massey University. With your drive for excellence our core student administrative operations will perform effectively, make a positive contribution to students’ engagement with the University and align closely with other University functions.

Location:Palmerston North
Term:Permanent
Grade:Grade I
Salary:$81,059 - $108,873 pa
Applications close:11:45 p.m. on 29 May 2018

Position overview

Massey University is in the top 2% of universities globally. We believe the future knows no bounds and we’re here to help you find your potential. With campuses in Auckland, Wellington Palmerston North and Distance learning, students can study where and when it suits them.

We are seeking a dynamic leader who will manage Massey University’s student administrative operations to make a distinctive contribution to our students’ experience. You will apply your innovative operational management approach, staff leadership and collaborative skills to the delivery of world class service operations for Massey University. With your advanced management knowledge and drive for excellence, Massey University’s core student administrative operations will perform reliably and effectively, make a positive contribution to students’ engagement with the University and align closely with other University functions. You will be responsible for the excellent service outcomes achieved by the University's domestic student admissions, enrolments, assessments, student information, study resources, academic records and graduation processes.

The student administrative operations are based primarily on the University’s Turitea campus in Palmerston North, and also serve the Auckland and Wellington campuses as well as distance students across NZ and around the world. These operations underpin our teaching, students’ contractual engagement with the University and the integrity of academic records data.

To be successful in appointment you will have a proactive, collaborative leadership style and be able to positively influence change in a client driven environment. You will apply your outstanding people skills, service leadership and innovative relationship management approach to the delivery of world class administrative services for the University community.

The location for this appointment is Palmerston North, a great place to live, to work and to enjoy what the lower North Island has to offer.

Job description

Purpose statement

To manage the University’s core student administrative operations of domestic admissions, enrolments, assessments, student information, study resources, academic records and graduation processes so that services are delivered effectively, are innovative, well aligned with other University functions, compliant with policies and regulations and are well regarded by students and stakeholders.

Responsible to

Director Student Administration

Key accountabilities

  1. Manage operations that are well integrated and aligned with the University’s strategic enrolment management goals, learning and teaching strategy and its student success strategy.
  2. Take a leading role in improving processing efficiency and implementing service delivery solutions that meet the emerging business needs and aspirations of the University.
  3. Lead staff to achieve excellent performance and to be outcome focused.
    Key activities include:
    Ensuring staff effort is optimised and targets for performance are met
    Facilitating prompt resolution of concerns/inquiries and appropriate support to enable staff to excel in their roles
    Promoting a healthy service culture, ensuring that services are responsive to user feedback and are continuously improved
    Giving regular feedback to direct reports, supporting management of the wider team
    Conducting staff appraisals, salary reviews and performance monitoring according to University policy and agreed timeframes.
    Ensuring recruitment and professional development of staff strengthens and extends the strategic capabilities of the operational units.
    Ensuring service standards are identified, maintained, communicated and measured.
  4. Ensure staff understand relevant strategic objectives, policies and procedures and use them to guide the operation of the work units.
  5. Maintain sound processes for quality and integrity assurance of organisational data and operational processes.
  6. Oversee the operation of business processes and software systems so that they function effectively and enable dynamic service development. Ensure that the business processes are clearly defined and well supported by the information and systems architecture of the University.
    Contribute to committees and cross-functional groups within the University on matters related to student administration policy, service development and joint operations.
    Manage the University’s compliance with relevant legislation and funding rules as they apply to student administration
  7. Liaise and network to maintain effective channels of communication within and beyond the University to achieve the business objectives of the unit. This includes regular purposeful engagement with co-providers of services to students and service agreements with major stakeholders.
  8. Manage resources effectively within agreed allocations and management processes.
  9. Provide analysis, reports and advice on service performance, trends and outcomes to senior management as required.
  10. Maintain an active awareness of current professional trends and apply this knowledge to the development of the University’s services.
  11. Support, uphold and participate in the strategic objectives of Student Administration and the wider University.

Person specification

Qualifications

Tertiary qualification preferred (relevant areas include Management, Service Operations, Business Information Systems and the like).

Experience

Significant management experience in large scale service operations using enterprise database systems.
Management of staff and operations in a service industry setting.
Application of service improvement methodologies.
Familiarity with tertiary education sector an advantage.
Knowledge of tertiary programme structures and principles an advantage

Personal attributes and behaviours

Strong organisational skills and the ability to manage resources effectively.
Strong analytical skills
Excellent negotiation skills and the ability to establish and maintain effective collaborative networks.
Strong interpersonal skills and demonstrated ability to coach, mentor and develop staff.
Ability to think and plan strategically and to develop policy recommendations.
Ability to develop and apply quality assurance processes and measures.
Ability to analyse data and situations, solve problems and implement appropriate solutions.

Additional Pre-employment Checks

Requirement to pass a Criminal and Traffic Convictions (Security) Check performed by the Ministry of Justice

Requirement to pass a Credit History Check performed by Veda Advantage Personal Information Services. In addition, there is a requirement to pass a 'No Asset Procedure (NAP)' Credit History Check performed through the Insolvency and Trustee Service, Ministry of Economic Development.

 

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey