Skip to Content
In this permanent, full-time position, you will be providing prospective, current students and other stakeholders with informative advice about the University’s programmes, courses and regulations to enable them to make well-founded decisions about their study.
|Salary:||$41,443 - $61,112 pa|
|Applications close:||8:30 a.m. on 30 July 2018|
Massey has served generations of learners from all backgrounds. Our students experience research-led teaching, innovative modes of delivery, outstanding student support services and high quality resources. Each year, about 30,000 students from over 80 countries choose Massey University to help them realise their ambitions and achieve their true potential.
As a Academic Adviser you will work as part of a co-ordinated network of University advisers, marketers and student information professionals to deliver a range of advising services and programmes.
We are seeking those with a strong customer focus as you will be working one on one as well as using a variety of other media that prepare students to make well informed and timely decisions about their study progression.
To be successful in your appointment to this role you will have substantial administration experience within a complex environment and have proven experience in change management and process improvement. Your excellent communication skills will ensure you provide prospective and current students and other stakeholders with information and advice about the University's services, programmes and regulations to enable them to make well-founded decisions about their study.
We have two permanent full time positions, one based on the Wellington Campus and the other on the Manawatu campus.
Academic Advisers provide prospective and current students, and other stakeholders, with information and advice about programmes of study at the University.
Academic Advisers deliver a range of advising services and programmes, face to face and using a variety of other media, that prepare students to make well informed and timely decisions about their study progression. They work as part of a co-ordinated network of University advisers, marketers and student information professionals.
Service Leader, Academic Advice and Information - Wellington
A tertiary qualification is preferred but not essential. However, previous study in, or knowledge of, a tertiary education environment is desirable.
Substantial administration experience within a complex environment
Experience with change management and process improvement
Operational experience in a service environment
Familiarity with database systems, spreadsheets
Knowledge of tertiary programme structures and principles an advantage
Knowledge of MS Word and Excel at intermediate level or above. Ability to use information systems to support all functions of role.
Skills, Knowledge, Abilities, Personal Attributes, Behaviours, Competencies:
- Strong client service focus.
- Ability to work in a team environment and develop positive relationships with key stakeholders.
- Excellent organisational skills and time management.
- Excellent communication skills.
- Ability to understand, interpret and report on complex information.
- Initiative and problem solving ability.
- Ability to engage with change.