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Academic Adviser: Student Advice & Information (G229-18CA)

Student Administration, Operations, International and University Registrar

In this permanent, full-time position, you will be providing prospective, current students and other stakeholders with informative advice about the University’s programmes, courses and regulations to enable them to make well-founded decisions about their study.

Location:Wellington
Term:Permanent
Grade:Grade E
Salary:$41,443 - $61,112 pa
Applications close:8:30 a.m. on 30 July 2018

Position overview

Massey has served generations of learners from all backgrounds. Our students experience research-led teaching, innovative modes of delivery, outstanding student support services and high quality resources. Each year, about 30,000 students from over 80 countries choose Massey University to help them realise their ambitions and achieve their true potential.

As a Academic Adviser you will work as part of a co-ordinated network of University advisers, marketers and student information professionals to deliver a range of advising services and programmes.

We are seeking those with a strong customer focus as you will be working one on one as well as using a variety of other media that prepare students to make well informed and timely decisions about their study progression.

To be successful in your appointment to this role you will have substantial administration experience within a complex environment and have proven experience in change management and process improvement. Your excellent communication skills will ensure you provide prospective and current students and other stakeholders with information and advice about the University's services, programmes and regulations to enable them to make well-founded decisions about their study.

We have two permanent full time positions, one based on the Wellington Campus and the other on the Manawatu campus.

Job description

Purpose statement

Academic Advisers provide prospective and current students, and other stakeholders, with information and advice about programmes of study at the University.
Academic Advisers deliver a range of advising services and programmes, face to face and using a variety of other media, that prepare students to make well informed and timely decisions about their study progression. They work as part of a co-ordinated network of University advisers, marketers and student information professionals.

Responsible to

Service Leader, Academic Advice and Information - Wellington

Key accountabilities

  1. Provide advice, support and information to students (current and prospective) for a portfolio of pan-College academic programmes.

    • Provide advice, support and information to students via a variety of mechanisms including groups, 1:1 sessions, online forums, chat facilities, email etc.

    • Assist students to identify areas of interest and ensure selected pathway will help student reach their goals. Manage referrals to other student advice services as required.

    • Support and participate in Student Success activities as agreed with SEEU, CTL and/or other stakeholders. For example, supporting MOST survey processes, first year distance activities, student engagement work.

    • Participate in out-reach activities, ranging from individual students to university wide events (eg programme events, open days, staying on track).

    • Act as a point of contact for students, Academic Administration, National Contact Centre and other student services for enquiries and / or clarifications.

    • Liaise with and escalate to Senior Consultants any cases not covered by agreed delegations.

    • Work in partnership with Academic Administration to ensure seamless service for students.

  2. Contribute to the development and maintenance of the Programme Manuals.

    • Work closely with the Senior Consultants to ensure Programme Manuals contain accurate information, including identification of areas that could be improved.

    • Engage with, and provide expert advice to, the wider university support community to ensure information is consistently communicated. (e.g., Careers, Student Success Advisers, Student Engagement and Evaluation Unit, Triple A etc).

    • Liaise with colleagues within the Academic Administration unit to ensure consistency of information.

  3. Oversee and undertake maintenance of student advice information (publications, web material etc).

    • Ensure that programme information available to students in publications (print, web etc) is accurate and consistent with programme manuals.

    • Develop general advice material (e.g., course selection tools, planning information) as agreed with Service Leader. Work with other stakeholders to ensure all advice aspects considered.

    • Liaise with Student Information unit to request changes and/or improvements to existing information.

  4. Undertake administration for one or more key business areas

    • Responsible for one or more Student Administration activities. For example, but not limited to, advising clinics and outreach activities, assisting with social media forums, exclusions, academic progress monitoring, practical work placements etc. Work with university stakeholders as required.

  5. Contribute to the continuous improvement of the Student Advice and Information unit.

    • Assist with ongoing development of business processes and student management system to support student advice.

    • Identify opportunities for improvement; discuss with Service Leader and Senior Consultants.

  6. Participate in staff development, and training activities.

    • Participate in ongoing professional development.

  7. Contribute to the Student Administration team, documentation and reporting.

    • Contribute as an active member of the Student Administration team, working collaborating across the units, participating in team meetings, and covering staff absences as required.

    • Inform Student Administration reports provided to AVCAI, PVCs and other senior managers.

    • Maintain accurate and accessible process documentation.

    • Represent Student Administration in interactions with the University community, acting professionally, responsibly and ethically on all matters.

  8. Contribute to special projects.

    • Participate in special projects as required.

Person specification

Qualifications

A tertiary qualification is preferred but not essential. However, previous study in, or knowledge of, a tertiary education environment is desirable.

Experience

Substantial administration experience within a complex environment
Experience with change management and process improvement
Operational experience in a service environment
Familiarity with database systems, spreadsheets
Knowledge of tertiary programme structures and principles an advantage
Knowledge of MS Word and Excel at intermediate level or above. Ability to use information systems to support all functions of role.

Personal attributes and behaviours

Skills, Knowledge, Abilities, Personal Attributes, Behaviours, Competencies:
- Strong client service focus.
- Ability to work in a team environment and develop positive relationships with key stakeholders.
- Excellent organisational skills and time management.
- Excellent communication skills.
- Ability to understand, interpret and report on complex information.
- Initiative and problem solving ability.
- Ability to engage with change.

 

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey